Refund policy

Last updated 13 November 2026

Paid plans are sold by our reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles payments and refunds, and your refund goes back to the payment method you paid with.

14-day refunds

If MapSocket isn't right for you, ask within 14 days of a payment and we'll refund that payment in full. This applies to your first payment and to each monthly renewal. You don't need to give a reason.

How to ask

• Email [email protected] from your account's address, or reply to your Paddle receipt.
• You can also contact Paddle directly through paddle.net, using the email address you paid with.
• Refunds usually reach you within 5 to 10 business days, depending on your bank.

After 14 days

After 14 days a payment isn't refunded, but you can cancel at any time under Settings → Manage billing. Your plan stays active until the end of the month you've paid for, and you won't be charged again. If something went wrong on our side, such as a long outage or a double charge, write to us anyway and we'll put it right.

What a refund changes

When a payment is refunded, the subscription it paid for ends and your account moves to the free Sandbox plan. Everything you've set up stays, as it does when you cancel (see our terms).

Your rights as a consumer

This policy is on top of any rights you have by law, such as the right to withdraw from a purchase in the EU and UK. It doesn't limit them.