Terms of service

Last updated 13 November 2026

These terms cover your use of MapSocket: the website at mapsocket.com, the dashboard at app.mapsocket.com, and the tile, geofencing and other APIs (together, "the service"). By creating an account or using the service you agree to them. If you use MapSocket for a company, you agree on its behalf. Questions: [email protected].

Who sells paid plans

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you buy a paid plan you also agree to Paddle's buyer terms, and Paddle handles your payment details, invoices and sales tax or VAT.

Your account

• Give us a real email address and keep your password and API keys safe. You're responsible for what happens under your account and its keys.
• Tell us at [email protected] if you think someone else has access to your account.
• You must be old enough to enter a contract where you live.

Plans, billing and limits

• The Sandbox plan is free. Starter and Pro are monthly subscriptions at the prices on our pricing page, plus any sales tax or VAT Paddle adds for your country. Enterprise is priced by agreement.
• A subscription renews every month on the day you started it, and Paddle charges the payment method you chose until you cancel.
• Moving to a higher plan takes effect straight away, and you pay the prorated difference for the rest of the month. Moving to a lower plan credits the difference against your next payments.
• Each plan has the limits shown on the pricing page. On a paid plan, going over the tile request limit doesn't stop your tiles; we email you before anything changes. The Sandbox plan pauses at its limits until the next month.
• If a renewal payment fails, Paddle tries again for a while. If it never goes through, the subscription ends and your account moves to the Sandbox plan.
• We may change prices. We'll email you at least 30 days before a change affects your subscription, and you can cancel before it does.

Cancelling

Cancel any time from the dashboard under Settings → Manage billing. Your plan stays active until the end of the month you've paid for, then your account moves to the Sandbox plan. Everything you've set up stays, but you can't add more than the Sandbox allows, and custom tile domains stop serving until you upgrade again. Refunds are covered by our refund policy.

Acceptable use

Don't use MapSocket to:

• break the law, or track people without the notice and legal basis the law requires;
• connect databases or upload files you don't have the right to use;
• attack, overload or probe the service or other customers, or get around plan limits or rate limits;
• resell the service as a whole, or share an account between unrelated organisations, without our agreement.

We may suspend an account that breaks these rules or puts the service or other customers at risk. Where we can, we'll tell you first and give you a chance to fix it.

Your data

Your data stays yours: the databases you connect, the files you upload, and the geofences, users, locations and events your apps send. You give us permission to store and process it only to run the service for you. How we handle personal data is in our privacy policy. When your account is deleted, we delete its data.

The service

We work to keep MapSocket fast and available, but the service is provided "as is", without a guaranteed uptime, unless an Enterprise agreement says otherwise. We change and improve features over time. If we remove something that a paid plan depends on, we'll tell you in advance. If we ever shut MapSocket down, we'll give at least 60 days' notice and a way to export your data.

Liability

To the extent the law allows, MapSocket isn't liable for indirect or consequential losses, such as lost profits or lost data, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law, or your rights as a consumer.

Ending these terms

You can stop using MapSocket and delete your account at any time. We can end these terms or close an account for a serious or repeated breach, or with 30 days' notice for any other reason, refunding any prepaid time you won't be able to use.

Changes

If these terms change, we'll update the date at the top. If a change materially affects you, we'll email account holders at least 30 days before it takes effect.